Browsing by Author "Obote, Denis"

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    Internal Control and Financial Accountability in Local Government: A Case of Lira City Council
    (Lira University, 2022) Alum, Annet; Enon, Julius, C.; Obote, Denis
    Background: The study was conducted on internal control and financial accountability in Lira City Council. Specifically, the study explored the level of internal control in Lira Municipal Council, established the level of accountability in Lira City Council, and examined whether there is a relationship between internal control and financial accountability in Lira City Council. Methods: The study used descriptive research design in the study that was both quantitative and qualitative in nature. Simple random sampling and purposive sampling techniques were used to select 80 respondents. Questionnaires and interview methods were used to collect data while mean and standard deviation were used to measure leadership styles and job satisfaction. Correlation coefficient was used to test the relationship between internal control and financial accountability. Findings: The findings of the study indiciated that monitoring ((Mean=4.057, SD=0.748) had the highest level of performances in the provision of internal control in Lira City Council followed by control activities (Mean=3.767, SD=0.575, Then risk assessment (Mean=3.759, SD=0.781) and control environment (Mean=3.639, SD=0.636) had the least level of performances. The study further found that jointly, control environment, risk assessment, control activities and monitoring 32.0% variation in the level of financial accountability in Lira City. Recommendations: The study therefore, recommended that management of lira city should strengthen monitoring activities so as to enhances proper financial accountability in the City. The study also recommended that the management of lira city strengthen control environment so as to reduce leakages which will culminate into increased financial accountability, the study recommends that risk assessment should be done to all projects and programs of the Lira City Council on a regular basis, the administration of Lira City Council should ensure that there exists effectiveness and strong internal control activities and good financial policies. Lira City Council should also establish strong and effective internal control procedures as provided for in the Accounting Regulations 2007 and Public Finances Management Act, 2015 that can help to minimize risk and finally there is also need to ensure training of employees on financial accountability principles. Keywords: Internal Control, Financial Accountability
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    Public Financial Management Reforms and Service Delivery in Lira District Local Government.
    (Lira University, 2022) Ahabwe, Samuel; Obote, Denis
    Background: The Study was to examine the effect of Public Financial Management Reforms on Delivery of Services in Lira District Local Government. Despite these PSRP initiative with good intention, performance crisis, incompetence, poor accountability and declining service standards have continued to bedevil Uganda public service (David ,2016).The study’s objectives delivery in Lira District Local Government , to analyze the influence of Treasury Single Account (TSA) on service delivery in Lira District Local Government ; and to assess the effect of integrated Personal and Payroll (IPPS) on service delivery in Lira District Local Government . Methods: A descriptive study design and quantitative approach was used in the study. The study population was 84 people, and the sample size was 72 people, which was chosen using census and random sampling technique. Findings: Key finding revealed that the effect of integrated Financial Management Systems on service delivery in Lira District Local Government has significant relationship as the study produced an adjusted R 2 of 0.456 which means that 45.6%of the variation in service delivery can be explained by Integrated Financial Management Systems. The influence of Treasury Single Account (TSA)on service delivery in Lira District Local Government, the Study produced an adjusted R 2 of 0.560 which means that 56% of the variation in service delivery can be explained by Treasury Single Account. The effect of Integrated Personnel and Payroll System on service delivery in Lira District Local Government, the study produced an adjusted R2 of 0.0654 which means that 65.4%of the variation in service delivery can explained by Integrated Personnel and Payroll System. Conclusion: The study concluded that Integrated Financial Management System significantly affects Service delivery, Treasury Single Account significantly influence service delivery and Integrated Personnel and Payroll System significantly affect service delivery. Recommendation: The study recommends local governments should use Public Sector Financial Reforms as a management tool to limit aggregate spending and the deficit, priorities expenditure across policies, programs, projects. Keywords: Public Financial Management Reforms and Service Delivery.
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    Service Quality and Customer Retention in Hotel Industry in Lira City
    (Lira University, 2021) Ayo, Harriet; Amir, Kabunga; Obote, Denis
    The hotel business is rapidly developing due to growing demands for such services as well as the growing opportunities for travel. The aim of this article was to assess the effect of the quality of hotel services on the retention of customers. This paper applied the SERVQUAL model for the purpose of examining the effects of the dimensions of service quality on customer retention in the hotel industry in Lira City and to investigate how the factors of reliability, Responsiveness and Tangibility among the five dimensions affects customer retention in hotels. Primary data was collected from the hotel customers using a 5-Likert type scale questionnaire. Demographics data was analyzed by descriptive statistics while the effect of service quality on customer retention was analyzed by using regression model. There were significant effects of some Servqual dimensions constructs of (reliability, responsiveness, and tangibility) and indicators of customer retention (customer trust, Word of Mouth, switching barriers). Constructs of Reliability RI =Services promised was significant at 1% level, R2= Service performed right first time was significant at 1% level with the p-values of 0.0050 and 0.0013 respectively, for responsiveness as a service quality was not significant but some individual constructs of P2, P3 and P4 were significant at 1%, 5% and 10% respectively. For tangibility, only T1 and T4 turned to be significant. T4 is significant at 1% level with P-Value of 0.0055 and T1 is significant at 5% level with the p-value of 0.0163. The study thus demonstrated need for a continuous operational research and quick improvements by the proprietors of hotel industries given the stiff competitions and the dynamism of human conditions. It unfolded the fact that needs and wants of humanity are complex but require a resilient approach of adaptation and the forecasts for a better future of the business. Any laxity on supervision or acquisition of the appropriate facilities might hit a big blow on the hotel business.